ted, lm on cell # to call us back but it is actually the number to a church.<CR><LF><CR><LF>If contacted by member please inform."
"131801564","09/19/2011","15:04:22","","",3,"No Action",4,"N","1357","member came in and paid his cancellation fee on 9/19/11!!!!!"
"131602071","09/19/2011","15:04:45","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"131801565","09/19/2011","15:05:17","","",3,"No Action",4,"N","1357","member came in and paid the cancellation fee on 9-19-11"
"131601168","09/19/2011","15:06:00","","",1,"No Action",1,"N","jpedota","received request to term 8/16<CR><LF>final payment 9/5<CR><LF>set to terminate 10/1<CR><LF><CR><LF>"
"32776","09/19/2011","15:06:02","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update billing<CR><LF>"
"131801561","09/19/2011","15:06:05","","",3,"No Action",4,"N","1357","member came in and paid the cancellation fee on 9-19-11!!!"
"27765","09/19/2011","15:07:47","","",1,"No Action",1,"N","jpedota","separating from responsible party Brenda Canterbury #131601168 due to her termination"
"131603306","09/19/2011","15:14:20","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member about PDB"
"23447","09/19/2011","15:16:53","09/26/2011","17:30:48",1,"Club Lead Resolved",1,"N","shirley","member said she called the gym to cxl. told member they dont accept verbal cxl. she said the lady at the gym took all her inf to cxl and she said she was going to cxl. member said she never received an email or statement. address and email are incorrect for like 2 letters, she said she received a call till august, told member we contacted her on july<CR><LF><CR><LF><CR><LF><CR><LF>member would like to receive a call from corporation regarding this issue. please member at 209-480-5117<CR><LF><CR><LF>---see next note---->"
"25266","09/19/2011","15:19:26","","",1,"No Action",1,"N","bsargenti","member and primary do not have the same billing information. Unlinked account and rebuilt invoices."
"27245","09/19/2011","15:30:47","09/21/2011","10:37:09",1,"No Action",1,"N","jpedota","received request to freeze 8/19<CR><LF>reason: military bootcamp<CR><LF>proof received<CR><LF><CR><LF>term: 10/1/11 - 3/31/12"
"28675","09/19/2011","15:34:00","","",1,"No Action",1,"N","shirley","tried calling, invalid #<CR><LF><CR><LF>LM to CB with Greeter<CR><LF>"
"27811","09/19/2011","15:36:20","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"32674","09/19/2011","15:39:10","","",1,"No Action",1,"N","shirley","called member, he said he will be making payments at the gym for now"
"038416","09/19/2011","15:40:00","","",1,"No Action",1,"N","bsargenti","member and primary do not have the same billing information. Unlinked accounts and rebuilt invoices."
"33272","09/19/2011","15:40:43","","",1,"No Action",1,"N","shirley","tried calling, unavailable<CR><LF><CR><LF>called cell #, wrong #"
"038416","09/19/2011","15:42:24","","",1,"No Action",1,"N","bsargenti","member paid 4 months in advance dues begin 1/5/12"
"131603308","09/19/2011","15:44:05","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>"
"131601860","09/19/2011","15:46:19","","",1,"No Action",1,"N","gwhittaker","mci reg pdb, he stated he will go into the facility to pay pdb and cancel"
"131802282","09/19/2011","15:47:39","","",1,"No Action",1,"N","shirley","called member about PDB, member will call back with new billing inf"
"33166","09/19/2011","15:50:09","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update billing<CR><LF>"
"32191","09/19/2011","15:50:54","","",1,"No Action",1,"N","jpedota","received request to term 8/22<CR><LF>final payment 9/5<CR><LF><CR><LF>denied - in term, no proof<CR><LF><CR><LF>called and spoke to daughter-in-law at request of Surinder. She is going to fax proof of relocationUntil and unless that is received request is denied."
"32228","09/19/2011","15:51:10","","",1,"No Action",1,"N","shirley","removed nsf per prev note.<CR><LF><CR><LF>called home number, invalid #<CR><LF><CR><LF>LM to CB on VM, work #<CR><LF><CR><LF>"
"131602942","09/19/2011","15:54:48","09/23/2011","11:16:05",1,"No Action",1,"N","shirley","called member, greeter didnt take a message for him, asked me to call another day<CR><LF><CR><LF><CR><LF>mailed statement"
"34303","09/19/2011","15:55:58","","",1,"No Action",1,"N","schopra","Member still has not made any payments.  We tried in good faith to give her customer service, but now, we cannot waive any fees.  She was aware of balance and never paid.  No decline fees can be waived!"
"27791","09/19/2011","15:56:14","","",1,"No Action",1,"N","shirley","called member, she was not there"
"27791","09/19/2011","15:56:31","09/30/2011","14:19:14",1,"Allstate Resolved",1,"N","shirley","did member provide  bankruptcy providing docs? prev note says she was going to provide<CR><LF><CR><LF>--We haven't received anything in the office as of today.  -JP 9/28"
"32172","09/19/2011","15:57:38","09/19/2011","16:00:15",1,"No Action",1,"N","jpedota","received request to term 8/22<CR><LF>final payment 9/5<CR><LF><CR><LF>denied - in term, no proof<CR><LF><CR><LF>called and spoke to daughter-in-law at request of Surinder. She is going to fax proof of relocation.  Until and unless that is received request is denied."
"34835","09/19/2011","16:00:02","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"039847","09/19/2011","16:01:45","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"25173","09/19/2011","16:03:53","","",2,"No Action",4,"N","2197","changed billing information"
"34383","09/19/2011","16:09:44","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"30622","09/19/2011","16:11:07","","",1,"No Action",1,"N","jpedota","received request to term 8/24<CR><LF>final payment 9/5<CR><LF><CR><LF>denied - insufficient proof<CR><LF><CR><LF>informed member. He said he will get a copy of a lease/utility bill and a letter from her grandma stating she is living with her. I informed him to get it to the gym by the end of this month."
"21219","09/19/2011","16:15:44","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"131603229","09/19/2011","16:16:54","","",1,"No Action",1,"N","shirley","<CR><LF>Lm to CB on VM"
"32747","09/19/2011","16:17:58","","",1,"No Action",1,"N","shirley","emailed member statement"
"27670","09/19/2011","16:19:03","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update blling"
"34425","09/19/2011","16:25:48","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"34839","09/19/2011","16:26:58","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"039832","09/19/2011","16:30:25","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"27774","09/19/2011","16:31:17","","",1,"No Action",1,"N","shirley","Member email date: 09/19<CR><LF>Returned email date:09/19<CR><LF>Reason for email:<CR><LF>I have requested them to send me a bill so i could get caught up to current.  They had shipped me one and I paid it, but that was only for one month. I have currently been working out of town and have not been able to get down to the gym to give the the new information<CR><LF><CR><LF>Response:<CR><LF>informed member we have his contact inf wrong. provided him our number"
"039853","09/19/2011","16:32:44","","",1,"No Action",1,"N","swatson","AF signed for 3/5."
"34854","09/19/2011","16:34:28","","",1,"No Action",1,"N","swatson","AF signed for 3/5."
"34818","09/19/2011","16:37:22","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"34791","09/19/2011","16:40:58","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"428944","09/19/2011","16:42:48","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"34333","09/19/2011","16:44:43","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"039874","09/19/2011","16:46:17","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"34797","09/19/2011","16:47:44","","",1,"No Action",1,"N","swatson","AF signed for 3/5."
"039885","09/19/2011","16:49:02","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"34355","09/19/2011","16:50:57","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"39904","09/19/2011","16:53:13","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"039841","09/19/2011","16:55:50","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"039862","09/19/2011","16:57:52","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"34466","09/19/2011","16:59:12","","",1,"No Action",1,"N","jpedota","updated billing info"
"34833","09/19/2011","17:00:08","","",1,"No Action",1,"N","swatson","Member would not sign the AF."
"131801176","09/19/2011","17:00:20","","",1,"No Action",1,"N","jpedota","updated billing info"
"34246","09/19/2011","17:02:16","","",1,"No Action",1,"N","jpedota","updated billing info"
"039838","09/19/2011","17:02:22","","",1,"No Action",1,"N","swatson","AF signed for 2/5."
"039880","09/19/2011","17:04:03","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"33388","09/19/2011","17:11:55","","",1,"No Action",1,"N","swatson","24month PIF. Paid both AFs up front."
"30240","09/19/2011","17:16:28","","",1,"No Action",4,"N","1013","new key tag #30240"
"24198","09/19/2011","17:32:54","","",3,"No Action",4,"N","8652","member called inquiring about cancelling membership, explained cancellation fees. she was very upset and said no one explained that to her at the time of sign up."
"038938","09/19/2011","17:34:23","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"038839","09/19/2011","17:39:25","","",1,"No Action",1,"N","swatson","AF signed for 11/5."
"35062","09/19/2011","17:39:33","","",3,"No Action",4,"N","8652","member paid october dues in club"
"28016","09/19/2011","17:46:26","","",2,"No Action",4,"N","2197","apply 47.97 to account!"
"33374","09/19/2011","17:48:10","","",1,"No Action",1,"N","swatson","Paid 1st AF up front. Next years AF will draft on 10/5."
"038860","09/19/2011","18:00:24","","",1,"No Action",1,"N","swatson","Paid the 1st AF up front. Next years AF will be drafted on 10/5."
"33718","09/19/2011","18:03:54","","",3,"No Action",4,"N","8652","submitted request for termination"
"038062","09/19/2011","18:09:16","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038082","09/19/2011","18:12:53","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"P22246","09/19/2011","18:19:42","","",2,"No Action",4,"N","2197","Member purchased 1 week of membership. Will expire 9/26/11"
"038041","09/19/2011","18:20:12","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"transfer33316","09/19/2011","18:22:13","","",9,"No Action",4,"N","4908","updated billing info"
"transfer33316","09/19/2011","18:26:17","","",9,"No Action",4,"N","0901","Last name is "Ramos" not Ramons"
"038041","09/19/2011","18:27:25","","",1,"No Action",1,"N","swatson","Tried running the post dated enrollment fee but it declined:<CR><LF><CR><LF>Point of Sale - Receipt <CR><LF>  Response   Declined - Insufficient funds   <CR><LF> <CR><LF>Transaction Type   Auth   <CR><LF> <CR><LF>Group ID   4e76de97-ada2-3000-0023-19846c0b3ba4   <CR><LF> <CR><LF>Order ID   4e76de97-ada2-3000-0023-19846c0b3ba4   <CR><LF> <CR><LF>Transaction ID   4e76de97-ada3-3000-0023-19846c0b3ba4   <CR><LF> <CR><LF>Total   $29.00   <CR><LF> <CR><LF>Avs Display Code   YY   <CR><LF> <CR><LF>Card Security Response   1   <CR><LF> <CR><LF>Time   September 19, 2011 4:26:49 PM PDT   <CR><LF> <CR><LF>Processing Mode   Product"
"038156","09/19/2011","18:31:18","","",1,"No Action",1,"N","swatson","AF signed for 12/5.<CR><LF>"
"30202","09/19/2011","18:43:17","","",2,"No Action",4,"N","2197","member purchased one month of laydown. will expire 10/19/11"
"427933","09/19/2011","19:15:38","10/17/2011","20:41:00",1,"No Action",4,"N","1013","needs to update billing next visit or cannot workout"
"038485","09/19/2011","19:45:51","","",2,"No Action",4,"N","7356","Member was issued keytag 38485"
"27838","09/19/2011","19:59:25","","",2,"No Action",4,"N","7356","Member submitted termination request"
"27835","09/19/2011","20:00:04","","",2,"No Action",4,"N","7356","Member submitted request to terminate"
"038345","09/19/2011","20:14:19","","",1,"No Action",4,"N","836","member paid for october"
"038272","09/19/2011","20:15:37","","",1,"No Action",4,"N","836","member paid for October"
"24915","09/19/2011","20:49:37","","",1,"No Action",4,"N","0690","paid PT for $120.00"
"33838","09/19/2011","20:55:39","","",3,"No Action",4,"N","847","updated billing info"
"31043","09/19/2011","21:35:39","","",1,"No Action",4,"N","836","updated billing information"
"29980","09/19/2011","21:36:19","","",1,"No Action",4,"N","836","new key tag #29980"
"24479","09/19/2011","21:37:13","","",1,"No Action",4,"N","836","please contact re: term, wants to know when last payment is"
"21026","09/19/2011","21:37:47","","",1,"No Action",4,"N","836","updated billing information"
"24793","09/19/2011","21:39:13","","",1,"No Action",4,"N","836","updated billing information"
"23627","09/19/2011","21:50:40","","",1,"No Action",4,"N","836","submitted request for termination"
"131801921","09/19/2011","21:51:07","","",1,"No Action",4,"N","836","submitted request for termination"
"24810","09/19/2011","22:11:55","","",1,"No Action",4,"N","836","updated billing information"
"131801572","09/19/2011","23:03:36","","",3,"No Action",4,"N","847","updated billing info."
"131801572","09/19/2011","23:03:48","09/24/2011","11:27:44",3,"No Action",4,"N","847","member was told she had an account balance and came to pay, i found no balance in her account but she put $50 towards it anyway.<CR><LF><CR><LF>--reapplied payment to 9/5 and 10/5 dues  -JP 9/24"
"27441","09/20/2011","06:27:36","","",1,"No Action",4,"N","661","subm term paper."
"23000","09/20/2011","08:27:32","","",1,"No Action",1,"N","shirley","LM to CB with Greeter, greeter will talk to him and will let him know about collections"
"21931","09/20/2011","08:32:08","","",1,"No Action",1,"N","shirley","called member, unavailable"
"427257","09/20/2011","08:34:18","09/20/2011","08:39:33",1,"No Action",1,"N","shirley","LM to CB on VM, home #<CR><LF><CR><LF>called work #, member updated to a MC. ran payment, approved<CR><LF>"
"28267","09/20/2011","08:41:00","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"131800529","09/20/2011","08:41:25","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"27721","09/20/2011","08:41:47","","",1,"No Action",1,"N","lamb","Updated address per returned mail."
"28438","09/20/2011","08:42:16","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"131801701","09/20/2011","08:42:29","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"34007","09/20/2011","08:42:42","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"SutterHealth","09/20/2011","08:43:02","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"27346","09/20/2011","08:43:19","09/27/2011","09:35:30",1,"No Action",1,"Y","lamb","Marked 'invalid address' per returned mail.<CR><LF><CR><LF>------<CR><LF>no way to contact member"
"VIP0169","09/20/2011","08:43:38","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"24617","09/20/2011","08:43:54","","",1,"No Action",1,"N","lamb","Marked 'invalid address' per returned mail."
"32788","09/20/2011","08:44:18","09/20/2011","08:50:35",1,"No Action",1,"N","shirley","tried calling, answering machine was full<CR><LF><CR><LF>cancellation will be denied, sent denied letter"
"tan131601279","09/20/2011","08:55:28","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"27627","09/20/2011","08:58:06","","",1,"No Action",1,"N","shirley","LM to CB to CB, wok number<CR><LF><CR><LF>emailed to GNbi"
"32220","09/20/2011","09:02:26","","",1,"No Action",1,"N","shirley","emailed member about PDB"
"131602775","09/20/2011","09:04:30","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"131602775","09/20/2011","09:14:20","09/20/2011","09:18:28",1,"No Action",1,"N","shirley","spoke to primary of the acct, member was unhappy cause he paid two decline fees. member asked to attached the accts together."
"33131","09/20/2011","09:15:34","","",1,"No Action",1,"N","shirley","called member, he updated to a Visa. ran payment, approved<CR><LF><CR><LF>member asked me to link his son's acct together, becuase he got two decline fees"
"32355","09/20/2011","09:21:05","","",1,"No Action",1,"N","shirley","tried calling, invalid number<CR><LF><CR><LF>emailed member about PDB"
"27639","09/20/2011","09:22:27","","",1,"No Action",1,"N","shirley","emailed member to GNBI"
"27751","09/20/2011","09:24:22","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"19280","09/20/2011","09:25:15","","",1,"No Action",4,"N","661","pd cash pls apply $19.99 to sept dues. Rec#1214260"
"131300109","09/20/2011","09:25:17","09/20/2011","09:25:59",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>applied unapplied payment"
"131603372","09/20/2011","09:27:17","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"25197","09/20/2011","09:29:07","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF>"
"28037","09/20/2011","09:30:01","","",1,"No Action",1,"N","shirley","tried calling, busy tone"
"23443","09/20/2011","09:35:39","","",1,"No Action",1,"N","shirley","called member, he provided exp date to run last payment, ran payment, approved"
"131603357","09/20/2011","09:36:59","","",1,"No Action",1,"N","shirley","called member, he provided exp date to run last payment, ran payment, approved"
"27721","09/20/2011","09:38:13","09/23/2011","11:17:37",1,"No Action",1,"N","shirley","tried calling, invalid number<CR><LF><CR><LF>mailed statement"
"131802374","09/20/2011","09:39:31","","",1,"No Action",1,"N","shirley","emailed member to GNBI"
"33096","09/20/2011","09:40:34","","",1,"No Action",1,"N","shirley","switched to Visa per prev note. ran payment, approved"
"32242","09/20/2011","09:41:51","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"131603414","09/20/2011","09:44:10","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"427013","09/20/2011","09:46:37","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"131603314","09/20/2011","09:48:51","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"CC22815","09/20/2011","09:50:32","","",1,"No Action",1,"N","shirley","LM to CB on VM, home #<CR><LF><CR><LF><CR><LF>LM to CB on VM, work #(VM says Jennifer)<CR><LF><CR><LF>"
"27928","09/20/2011","09:52:26","09/23/2011","11:19:14",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI<CR><LF><CR><LF>mailed statement"
"28032","09/20/2011","09:54:04","","",1,"No Action",1,"N","shirley","LM to Cb on VM"
"27751","09/20/2011","09:56:26","","",1,"No Action",1,"N","gwhittaker","mci reg pdb and gnb. he stated he will go to the fcility to pay pdb and cancel account"
"22818","09/20/2011","10:01:29","","",2,"No Action",4,"N","2197","submitted term request"
"27692","09/20/2011","10:07:17","10/21/2011","08:45:09",1,"No Action",1,"N","shirley","called member, she said she doesnt want us to use her card anymore, it may be declining. she said she rather to pay that instead.<CR><LF><CR><LF>explained cxl for childcare<CR><LF><CR><LF><CR><LF>"
"22969","09/20/2011","10:12:18","","",1,"No Action",1,"N","shirley","LM to CB on VM, home #<CR><LF><CR><LF>called home number: LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"32625","09/20/2011","10:18:28","","",1,"No Action",1,"N","shirley","emailed to GNBI"
"131601989","09/20/2011","10:19:21","09/20/2011","10:21:56",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>mailed statement"
"131601989","09/20/2011","10:19:59","09/22/2011","14:50:48",1,"Collections Resolved",1,"N","shirley","Member set to RFC  <CR><LF>Reason: non responsive<CR><LF># of statements sent:3<CR><LF># of calls attempted:4<CR><LF># of days since last month PIF: 120+<CR><LF>"
"131600520","09/20/2011","10:25:29","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"30763","09/20/2011","10:27:00","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"21495","09/20/2011","10:29:50","","",1,"No Action",1,"N","sean","Vianey called up and will pay at the gym the bank info on file is having issue member is going to call back once she gets her new card. switched to gnbi"
"20062","09/20/2011","10:33:39","09/21/2011","13:42:07",1,"Collections Resolved",1,"N","shirley","Member set to RFC  <CR><LF>Reason: non responsive<CR><LF># of statements sent:4<CR><LF># of calls attempted:6<CR><LF># of days since last month PIF: 150+<CR><LF>"
"27387","09/20/2011","10:35:43","11/08/2011","11:10:15",1,"No Action",1,"N","shirley","tried calling, unavailable"
"30122","09/20/2011","10:36:29","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"30587","09/20/2011","10:39:04","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"33151","09/20/2011","10:41:09","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"24872","09/20/2011","10:47:23","","",1,"No Action",1,"N","shirley","called member, she hung up on me"
"21081","09/20/2011","10:50:45","09/20/2011","11:00:31",1,"No Action",1,"N","shirley","called member, tried ran payment, denied. <CR><LF><CR><LF>member will contact daughter to has her provide new billing.<CR><LF><CR><LF>explained clx policies"
"22796","09/20/2011","11:01:06","09/23/2011","10:23:44",1,"Club Lead Resolved",1,"N","shirley","tried calling, invalid #<CR><LF><CR><LF>called work number: called member, she said her card got stolen. member said its not fair to pay for the waive fee, told member we cant waive nsf, member wants me to forward to corporate about the nsf.<CR><LF><CR><LF>updated to a visa. ran payment, approved. she provided new home number<CR><LF><CR><LF><CR><LF>-----------------------------------------------------------------------------------------<CR><LF>please inform us if we can remove nsf<CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF><CR><LF>"
"33240","09/20/2011","11:08:14","","",1,"No Action",1,"N","sean","Tiffany called up and paid the pdb on 3 cards sent member emails for each charge"
"22796","09/20/2011","11:09:38","09/23/2011","10:23:35",1,"Allstate Resolved",1,"N","shirley","please set back to visa when prev note is resolved. need to call member"
"22015","09/20/2011","11:11:32","09/20/2011","11:38:32",1,"No Action",1,"N","shirley","called member, he said he talked to someone at the gy about freezing his acct, he said he called cause he has an emergency and spoke to someone at the gym and that person said that the acct was going to be in hold.<CR><LF><CR><LF><CR><LF>called member back, explained cxl policies. when i told member about the cxl fee and the 30 day notice, he hung up on me cause he said it is not fair"
"24786","09/20/2011","11:20:11","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"27190","09/20/2011","11:21:54","09/23/2011","11:20:01",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI<CR><LF><CR><LF><CR><LF>mailed statement<CR><LF>"
"16427","09/20/2011","11:23:19","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update billing<CR><LF>"
"24452","09/20/2011","11:24:03","","",1,"No Action",1,"N","shirley","emailed to GNBI<CR><LF>"
"21178","09/20/2011","11:25:12","","",1,"No Action",1,"N","shirley","tried calling but no pick up<CR><LF>"
"30602","09/20/2011","11:26:46","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI<CR><LF><CR><LF><CR><LF>"
"17075","09/20/2011","11:28:04","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"24647","09/20/2011","11:33:37","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update billing<CR><LF>"
"21360","09/20/2011","11:34:16","","",1,"No Action",1,"N","shirley","called member but not pick up"
"29621","09/20/2011","11:40:20","","",1,"No Action",1,"N","shirley","Lm to CB on VM"
"27687","09/20/2011","11:42:03","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI<CR><LF><CR><LF><CR><LF>"
"038104","09/20/2011","11:44:58","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038125","09/20/2011","11:55:47","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"131800881","09/20/2011","12:07:45","","",3,"No Action",4,"N","8652","updated billing"
"131800334","09/20/2011","12:08:05","","",3,"No Action",4,"N","8652","updated billing"
"131800328","09/20/2011","12:08:47","","",3,"No Action",4,"N","8652","updated billing"
"21190","09/20/2011","12:29:22","09/20/2011","16:20:50",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI<CR><LF>email is invalid per returned email<CR><LF><CR><LF>"
"29714","09/20/2011","12:30:48","","",1,"No Action",1,"N","shirley","LM to CB with Greeter, didnt want to write down our #"
"30103","09/20/2011","12:31:58","","",1,"No Action",1,"N","shirley","called member, it was picked up and then hung up<CR><LF>"
"33150","09/20/2011","12:37:31","","",1,"No Action",1,"N","gwhittaker","mem called reg 108.00 draft. explained draft to mem"
"21585","09/20/2011","12:41:25","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"30638","09/20/2011","12:42:56","","",1,"No Action",1,"N","shirley","tried calling, no accepting calls<CR><LF><CR><LF>emailed to GNBI"
"30638","09/20/2011","12:43:14","09/23/2011","10:46:05",1,"Collections Resolved",1,"N","shirley","Member set to RFC  <CR><LF>Reason: non responsive<CR><LF># of statements sent:3<CR><LF># of calls attempted:7<CR><LF># of days since last month PIF: 120+<CR><LF><CR><LF>"
"23005","09/20/2011","12:45:03","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"31072","09/20/2011","12:49:58","","",1,"No Action",1,"N","shirley","LM to CB on VM, home number<CR><LF><CR><LF>called work number, i was on hold for 3 min and the call was hung up<CR><LF><CR><LF>mailed statement"
"19157","09/20/2011","12:56:45","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI<CR><LF>"
"30586","09/20/2011","12:58:05","","",1,"No Action",1,"N","shirley","tried calling, invalid #<CR><LF><CR><LF>mailed statement"
"32141","09/20/2011","13:01:32","","",9,"No Action",4,"N","mcollins","Members son came in to pay off total account balance. Member not using account for personal reasons, transfered membership to son Banipal, who has a seperate membership for modesto but wants to maintain both accounts so he can keep same rates. Banipal's accnt # is 22226. Sbmitted change of info req- JE"
"20825","09/20/2011","13:08:09","","",1,"No Action",1,"N","shirley","LM to CB on VM <CR><LF><CR><LF>emailed member about PDB"
"20825","09/20/2011","13:08:25","","",1,"No Action",1,"N","shirley","LM to CB on VM <CR><LF><CR><LF>emailed member about PDB"
"27544","09/20/2011","13:09:51","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"21981","09/20/2011","13:11:40","","",1,"No Action",1,"N","shirley","switched to OK. member updated to a visa on 09/03. removed nsf"
"21981","09/20/2011","13:12:45","09/27/2011","10:17:54",1,"Allstate Resolved",1,"N","shirley","does sthis acct suppose to be attached with actt 21998? should i add same billing inf to acc 21998 as well?<CR><LF><CR><LF><CR><LF>please mark as allstate follow up<CR><LF><CR><LF>no, not unless Josh provides us with permission. Billing provided on 8/25 and updated 9/3 was just for Josh.  -JP 9/26"
"24808","09/20/2011","13:15:16","","",1,"No Action",1,"Y","shirley","called member, wrong number.<CR><LF><CR><LF><CR><LF><CR><LF>please update contact inf."
"31096","09/20/2011","13:16:57","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"24274","09/20/2011","13:18:46","","",1,"No Action",1,"N","shirley","called member, she received a new card. she will provide new billing at the gym"
"29654","09/20/2011","13:25:30","09/20/2011","15:47:42",1,"No Action",1,"N","shirley","member called, informed cancellation policies. she said she thought the membership was cxl cause she nevr receved any docs from the gym, told member email was incorrect, it was added wrong.<CR><LF><CR><LF>member will be moving to afganistan, explaine cxl policies.<CR><LF><CR><LF>mailed statement<CR><LF>emailed statement<CR><LF><CR><LF>email is invalid per returned email"
"131800344","09/20/2011","13:33:23","","",1,"No Action",1,"N","sean","Terry called up went over cxl."
"20359","09/20/2011","13:42:07","","",1,"No Action",1,"N","shirley","emailed to GNBI"
"18505","09/20/2011","13:42:40","","",1,"No Action",1,"N","shirley","emailed member about PDB/GNBI"
"131800344","09/20/2011","13:58:21","09/20/2011","14:00:10",1,"No Action",1,"N","sean","Member call date:9-20<CR><LF>Returned call date:9-20<CR><LF>Reason for call:billing<CR><LF>Left message: (yes or no)n<CR><LF><CR><LF>Notes<CR><LF><CR><LF>Member called back and amex will not the charge go thru after she called them. She is going to send a check for $60 as a final payment please post and keep as terminated if member pays the total amount"
"30347","09/20/2011","14:00:09","","",1,"No Action",1,"N","Nicole","MCI and updated billing to new MC -- I also updated member's address<CR><LF><CR><LF>Mbr is aware of 10/5 dues"
"29044","09/20/2011","14:01:46","","",9,"No Action",4,"N","mcollins","Member's wife called checking on the status of new card information. Please update account billing so that the correct card will be used for October dues. Thank you!"
"24755","09/20/2011","14:01:53","09/20/2011","14:37:54",1,"No Action",1,"N","shirley","called member, explained cxl policies. member will go down the gym to cxl since he will be in the military"
"30034","09/20/2011","14:07:55","","",1,"No Action",1,"N","shirley","member called in, asking to put her on statement. member prefers to pay statement fee that have her card on file"
"427648","09/20/2011","14:14:45","","",1,"No Action",4,"N","836","submitted new billing info and paid pdb"
"30034","09/20/2011","14:17:13","10/11/2011","07:54:26",1,"Allstate Resolved",1,"N","shirley","member called in asking to put her acct on statement. told member about the statement fee, she said it was fine. billing was lock<CR><LF><CR><LF>added statement fee.<CR><LF><CR><LF><CR><LF>----<CR><LF>please set to OK/statement if payment goes thru"
"19441","09/20/2011","14:17:40","","",1,"No Action",4,"N","1013","Member upgraded to all club access. Please allow to work out until corp updates Rich Allen"
"038114","09/20/2011","14:37:53","","",1,"No Action",1,"N","swatson","AF signed for 11/5."
"038123","09/20/2011","14:40:20","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"131601860","09/20/2011","14:44:50","","",2,"No Action",4,"N","0315","submitted term request"
"30866","09/20/2011","14:48:27","","",1,"No Action",1,"N","shirley","Emailed member to update billing<CR><LF>"
"28592","09/20/2011","14:50:07","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"21967","09/20/2011","14:51:34","09/26/2011","11:08:01",1,"Club Lead Resolved",1,"N","lixia","please advise on this account there is no AF for member it looks like it was removed in June,.  Applied payments that have been made at club but please verify that payment for $400 is suppose to be for membership dues<CR><LF><CR><LF>--I have no idea. Pulled contract and af is signed.  Re-creating af invoice. Also, per description on $400 payment it is for dues. -JP 9/26"
"21349","09/20/2011","14:54:16","09/26/2011","11:33:47",1,"Club Lead Resolved",1,"N","lixia","please advise on why account hasn't been adjusted per notes in account, please let me know if adjustments need to be made here<CR><LF><CR><LF>--No. New contract has not been sanitized yet. Payment will be posted correctly then.  -JP 9/26"
"038067","09/20/2011","14:55:29","09/26/2011","14:37:47",1,"Club Lead Resolved",1,"N","lixia","pleae advise what unapplied payment is for so invoice can be created and applied"
"27089","09/20/2011","14:55:39","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member about PDB"
"30302","09/20/2011","14:58:03","","",1,"No Action",1,"N","shirley","<CR><LF>LM to CB on VM"
"13723","09/20/2011","15:01:49","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"24844","09/20/2011","15:13:11","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed to GNBI"
"23011","09/20/2011","15:15:00","09/23/2011","11:20:47",1,"No Action",1,"N","shirley","LM to  CB on VM<CR><LF><CR><LF>mailed statement"
"S0028","09/20/2011","15:16:40","","",1,"No Action",1,"Y","shirley","tried calling, invalid #"
"34888","09/20/2011","15:18:56","","",3,"No Action",4,"N","8652","turned in a letter to terminate for personal training to a trainer due to her father passing away."
"9550","09/20/2011","15:21:58","","",1,"No Action",1,"N","shirley","called member and informed her about the prev note, she will contact the lawyer"
"30756","09/20/2011","15:23:28","","",1,"No Action",1,"N","shirley","tried calling, busy number"
"27248","09/20/2011","15:24:52","","",1,"No Action",1,"N","shirley","tried calling but no pick up"
"21219","09/20/2011","15:32:34","","",1,"No Action",1,"N","shirley","Member email date: 09/20<CR><LF>Returned email date:09/20<CR><LF>Reason for email:<CR><LF>Response:<CR><LF>member provided new inf over an email, updated that ind and asked member if she wants me to run balance<CR><LF><CR><LF><CR><LF><CR><LF><CR><LF>"
"32543","09/20/2011","15:37:06","","",1,"No Action",1,"N","shirley","Member email date: 09/20<CR><LF>Returned email date:09/20<CR><LF>Reason for email:<CR><LF><CR><LF>I paid in cash on the 9/1/2011. I have recently closed the USBank account, and John said the annual the upkeep fee would be due in November, and I would have a new bank account by then.<CR><LF>I will call ASAP.<CR><LF><CR><LF>Response:<CR><LF>told member af is owed on nvember and provided her our number to call us"
"24844","09/20/2011","15:48:57","","",1,"No Action",1,"N","shirley","Member email date: 09/20<CR><LF>Returned email date:09/20<CR><LF>Reason for email:<CR><LF><CR><LF>What information do you need? And how is it past due?<CR><LF><CR><LF>Response:<CR><LF>explained to her the pdb and reason of the decline"
"35611","09/20/2011","16:05:02","","",3,"No Action",4,"N","8652","paid $74 in club for past due balance."
"28592","09/20/2011","16:05:24","09/20/2011","16:08:47",1,"No Action",1,"N","shirley","Member email date: 09/20<CR><LF>Returned email date:09/20<CR><LF>Reason for email:<CR><LF><CR><LF>My credit card number was stolen in August. I tried to call to correct the number and was told I could not do it except in person. I have been unable to come into the gym.<CR><LF><CR><LF>Response:<CR><LF>informed member she can call member service to update billing inf."
"31490","09/20/2011","16:10:58","09/26/2011","13:58:43",1,"Club Lead Resolved",1,"N","sean","Called member unable to LM please return members call due to member being a riverbank club member wanted to know about AF charge<CR><LF><CR><LF><CR><LF>--lm on home #  -JP 9/26"
"30338","09/20/2011","16:14:49","09/28/2011","10:24:39",1,"Club Lead Resolved",1,"N","shirley","member called in with the ne billing inf, he wants the decline fee for september to be waive, he said he went in august and told the people at the gym that his card was invalid, he even provided new home number.<CR><LF><CR><LF>-----------------------------------------------<CR><LF>please let us know if the decline for september could be waive<CR><LF><CR><LF>--waived sept df as one time courtesy, august df stays  -JP 9/28"
"30338","09/20/2011","16:17:38","09/29/2011","10:19:49",1,"Allstate Resolved",1,"N","shirley","please run balance for the 80 dollars on 09/26, if the decline fee was not waive please let me know to call member and inform him before run payment.<CR><LF><CR><LF><CR><LF>do not run payment till prev note is resolved, it is not resolved for next billing day, please set to statement till prev note is resolved<CR><LF>SA 09/26<CR><LF><CR><LF>--prev note resolved. please run updated billing.  -JP 9/28"
"33906","09/20/2011","16:22:26","","",3,"No Action",4,"N","8652","Called number on file and got voicemail. Left message."
"32543","09/20/2011","16:35:40","","",1,"No Action",1,"N","shirley","member called in saying that she is making payment at the gym, she said she paid for sep, payment was applied to october. unnaplied payment and applied to September.<CR><LF><CR><LF>member said she will go down to the gym to talk regarding her accts."
"32543","09/20/2011","17:04:16","","",2,"No Action",4,"N","0315","member brought in receipt for 9/1 payment of 19.99 receipt 1199409.  was not applied due to invoices being locked out."
"34458","09/20/2011","17:04:24","","",3,"No Action",4,"N","8652","new keytag 34458"
"32228","09/20/2011","17:08:52","","",1,"No Action",1,"N","gwhittaker","mci to update billing and pay pdb. updated account to new cc and ran for pdb."
"tan131603354","09/20/2011","17:09:21","","",1,"No Action",1,"N","gwhittaker","mci to update billing and pay pdb. updated account to new cc and ran for pdb on membership account"
"27805","09/20/2011","17:16:05","","",2,"No Action",4,"N","0315","submitted term req. provided USPS address change proff"
"22528","09/20/2011","17:17:23","","",3,"No Action",4,"N","8652","request to term"
"038146","09/20/2011","17:38:56","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038222","09/20/2011","17:40:28","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"038128","09/20/2011","17:44:17","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038040","09/20/2011","17:48:43","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"131603038","09/20/2011","18:05:26","","",2,"No Action",4,"N","0315","Member submitted request to terminate."
"039128","09/20/2011","18:06:07","","",2,"No Action",4,"N","0315","Member submitted request to terminate."
"427220","09/20/2011","18:07:26","","",2,"No Action",4,"N","0315","Member submitted request to terminate."
"039107","09/20/2011","18:08:13","","",2,"No Action",4,"N","0315","Member submitted request to terminate."
"131602594","09/20/2011","18:09:03","","",2,"No Action",4,"N","0315","Member submitted request to terminate."
"038133","09/20/2011","18:23:18","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"131802194","09/20/2011","18:26:10","","",3,"No Action",4,"N","847","member submitted request to terminate"
"131801722","09/20/2011","18:27:30","","",3,"No Action",4,"N","847","member submitted request to terminate"
"038197","09/20/2011","18:43:13","","",1,"No Action",4,"N","836","please change to #038197"
"038372","09/20/2011","18:43:36","","",1,"No Action",4,"N","836","please change to #038372"
"038240","09/20/2011","18:44:01","","",1,"No Action",4,"N","836","please change to #038240"
"P22468","09/20/2011","18:59:21","","",1,"No Action",4,"Y","1222","MEMBER IS ON A 30 DAY DIRECT MAIL GUEST PASS. EXP-10/16/11. MEMBER IS OKAY TO WORKOUT."
"29583","09/20/2011","18:59:46","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038165","09/20/2011","19:01:58","","",1,"No Action",1,"N","swatson","AF signed for 1/5."
"038271","09/20/2011","19:04:20","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"038277","09/20/2011","19:05:56","","",1,"No Action",1,"N","swatson","AF signed for 12/5."
"22353","09/20/2011","19:14:17","","",3,"No Action",4,"N","8652","member is still being billed after submitting a request to terminate form more than 3months ago. would like to speak with corperate and resolve problem."
"038112","09/20/2011","19:26:54","","",1,"No Action",4,"N","0690","submitted request for termination"
"131801455","09/20/2011","19:29:44","","",3,"No Action",4,"N","8652","submitted request for termination"
"22353","09/20/2011","19:43:49","","",3,"No Action",4,"N","847","member submitted second request to terminate"
"131802511","09/20/2011","19:45:20","","",3,"No Action",4,"N","847","member submitted request to terminate"
"17353","09/20/2011","19:55:12","","",1,"No Action",4,"N","0690","updated billing information"
"131801586","09/20/2011","19:58:03","","",3,"No Action",4,"N","847","member submitted request to term"
"29833","09/20/2011","23:04:53","10/31/2011","22:27:00",1,"No Action",4,"N","0690","Member paid 1 month for $50.00. member then came back and wanted $199.00 pif for one yr. member paid balance of $178.00. receipt#1193580. MEMBER IS OKAY TO WORKOUT. IF NEEDED PROOF OF AGREEMENT I CAN SEND A COPY OUT TO CORP."
"29943","09/20/2011","23:39:45","","",1,"No Action",4,"N","0690","new #29943"
"038144","09/20/2011","23:40:14","","",1,"No Action",4,"N","0690","please change to $038144"
"37693","09/20/2011","23:40:39","","",1,"No Action",4,"N","0690","new key tag #29597"
"38254","09/20/2011","23:41:01","","",1,"No Action",4,"N","0690","please change to # 038254"
"038067","09/20/2011","23:41:45","","",1,"No Action",4,"N","0690","new # 038067"
"21495","09/20/2011","23:43:37","","",1,"No Action",4,"N","0690","paid PDB pls apply when it comes back declined"
"29604","09/20/2011","23:44:21","","",1,"No Action",4,"N","0690","correct keytag #29734"
"29619","09/20/2011","23:45:39","","",1,"No Action",4,"N","0690","new key tsg #29734"
"20366","09/20/2011","23:46:48","","",1,"No Action",4,"N","0690","please set status to OKAY primary member is not expired."
"428721","09/20/2011","23:48:29","","",1,"No Action",4,"N","0690","updated billing for current membership, pls do not run for PBC balance per disputing chargers. R.A."
"19101","09/20/2011","23:54:03","","",1,"No Action",4,"N","0690","submitted request for termination"
"27444","09/20/2011","23:54:26","","",1,"No Action",4,"N","0690","submitted request for termination"
"P22443","09/21/2011","05:19:52","","",1,"No Action",4,"Y","661","gp exp on 10*9*11"
"21574","09/21/2011","05:42:59","03/22/2012","06:50:00",1,"No Action",4,"N","661","member said he just submitted new lease. pls verify.<CR><LF><CR><LF>--pulled lease and adjusted exp. date and status. OK TO WORK OUT  -JP 10/7"
"23008","09/21/2011","05:58:29","","",1,"No Action",4,"N","661","pls contact so we can get billing updated."
"30027","09/21/2011","06:07:20","","",1,"No Action",4,"N","661","subm 5 day cancel for pt."
"30027","09/21/2011","06:16:05","","",1,"No Action",4,"N","661","still interested in pt just not long term.just wants to pay for a week or so to see if he likes it  pls contact."
"19280","09/21/2011","06:40:07","09/22/2011","10:19:09",1,"Allstate Resolved",4,"N","661","members daughter called in re:to her mother made payment of 19.99 for sept dues yesterday.I asked member yesterday before she pd in club if cc would go through to avoid being charged twice,stated no but she doesnt speak or understand english very well & it ended up running on cc yesterday plus a decline fee. member wants to know if they can be credited the 39.99 to the acct? pls contact 549-6409<CR><LF><CR><LF>--no. decline fee was still owed. $19.99 payment was applied to Oct. dues. Please inform. Thanks"
"21440","09/21/2011","07:02:50","10/07/2011","16:10:38",1,"No Action",4,"N","661","does member still have pdb for pt???<CR><LF><CR><LF>--no. she is OK TO WORK OUT  -JP 10/7"
"24844","09/21/2011","08:26:35","09/21/2011","08:31:30",1,"No Action",1,"N","shirley","member emailed:<CR><LF><CR><LF>Is this for my account?????<CR><LF><CR><LF>Or for Justin Domer?<CR><LF><CR><LF><CR><LF>----<CR><LF>informed it was for her and secund"
"21219","09/21/2011","08:34:52","","",1,"No Action",1,"N","shirley","member emailed back:<CR><LF><CR><LF>Yes that would be great. Thank u<CR><LF><CR><LF><CR><LF>---<CR><LF>ran payment, approved"
"16127","09/21/2011","08:43:44","","",1,"No Action",1,"N","shirley","LM to  CB on VM"
"27244","09/21/2011","08:45:39","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"22033","09/21/2011","08:47:16","","",1,"No Action",1,"N","shirley","<CR><LF>emailed member to GNBI"
"20291","09/21/2011","08:49:19","","",1,"No Action",1,"N","shirley","emailed member about PDB"
"22088","09/21/2011","08:50:03","","",1,"No Action",1,"Y","shirley","need contact inf"
"27527","09/21/2011","08:50:51","","",1,"No Action",1,"N","shirley","tried calling, unavailable<CR><LF><CR><LF>emailed member about PDB<CR><LF>"
"25136","09/21/2011","08:51:40","","",1,"No Action",1,"N","shirley","LM to CB on VM, home number<CR><LF><CR><LF>called work number: LM to CB on VM<CR><LF><CR><LF>emailed member to update billing"
"S0472","09/21/2011","08:53:54","","",1,"No Action",1,"N","shirley","called member, he will stop at the gym to make a payment and provide new billing inf<CR><LF><CR><LF>"
"427957","09/21/2011","08:58:47","10/04/2011","11:31:00",1,"No Action",1,"N","shirley","tried calling, invalid #<CR><LF><CR><LF>"
"038067","09/21/2011","08:59:13","11/18/2011","10:07:00",1,"No Action",1,"N","lindsey","member needs to provide billing info for PT.  Total contract value is $1500"
"29610","09/21/2011","09:05:32","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF>"
"21699","09/21/2011","09:09:51","","",1,"No Action",1,"N","shirley","tried calling, no answering machine"
"131801342","09/21/2011","09:11:36","09/21/2011","09:12:50",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>mailed statement"
"24406","09/21/2011","09:14:04","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"15896","09/21/2011","09:15:32","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"21130","09/21/2011","09:16:54","","",1,"No Action",1,"N","shirley","emailed member about PDB"
"21047","09/21/2011","09:18:03","","",1,"No Action",1,"N","shirley","tried calling, no pick up<CR><LF><CR><LF>called work #: VM was full<CR><LF><CR><LF>emailed member to GNBI<CR><LF>"
"30924","09/21/2011","09:20:03","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI"
"30805","09/21/2011","09:21:38","","",1,"No Action",1,"N","shirley","tried calling cellphone, person who answered hung up, maybe its a wrong number"
"27380","09/21/2011","09:23:17","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member about PDB"
"31070","09/21/2011","09:25:45","","",1,"No Action",1,"N","shirley","tried calling, unable to LM on home #<CR><LF><CR><LF>LM to CB with greeter.<CR><LF>"
"037677","09/21/2011","09:27:45","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI"
"23781","09/21/2011","09:29:09","09/22/2011","08:50:29",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI<CR><LF>email is invalid per returned email"
"21019","09/21/2011","09:30:41","","",1,"No Action",1,"N","shirley","tried calling, no answering machine<CR><LF><CR><LF>emailed member to GNBI"
"30633","09/21/2011","09:31:26","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member about PDB"
"22148","09/21/2011","09:33:21","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI"
"S0095","09/21/2011","09:34:22","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"34433","09/21/2011","09:35:00","09/21/2011","15:59:45",1,"No Action",1,"N","lindsey","cld member LMAM member updated billing for PT only but has a balance for membership<CR><LF><CR><LF>member called back. confirmed for both membership & PT. onformed her will run PDB today"
"S0037","09/21/2011","09:35:01","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>"
"21891","09/21/2011","09:42:00","09/26/2011","11:29:20",1,"Club Lead Resolved",1,"N","sean","Cindy called up and went over cxl member is stating pt was also taken care of. She said she paid them some time ago to clear up that account too. member doesnt live in the area<CR><LF><CR><LF><CR><LF>Can we please make sure pt is also terminated?<CR><LF><CR><LF>member talked to linda at aac and paid a final payment and was told that her pt account is also terminated.-- SS 9/22/11<CR><LF><CR><LF>--PT balance paid and both accounts terminated.  -JP 9/26"
"131602582","09/21/2011","09:42:50","","",1,"No Action",1,"N","lindsey","per chaz member wants to lift PT freeze. wants 10/1 payment ran today."
"23368","09/21/2011","09:45:20","","",1,"No Action",1,"N","amy","Chargeback Pre-Notification<CR><LF>Dated: 08/27/11<CR><LF>Trans Date: 08/22/11<CR><LF>Amount: $119.97<CR><LF>Replied: passed<CR><LF>Notes: Member owes"
"27190","09/21/2011","09:49:21","","",1,"No Action",1,"N","amy","Chargeback Pre Notification<CR><LF>Dated: 08/29/11<CR><LF>Trans Date: 08/05/11<CR><LF>Amount: $29.99<CR><LF>Replied: passed<CR><LF>Notes: Member owes"
"131600193","09/21/2011","10:07:44","","",2,"No Action",4,"N","400","requested to term membership nov. 30"
"131603111","09/21/2011","10:08:49","","",2,"No Action",4,"N","558","Member submitted a request to terminate."
"21145","09/21/2011","10:09:55","09/21/2011","10:11:27",1,"No Action",1,"N","shirley","tried calling, busy tone<CR><LF>"
"22284","09/21/2011","10:12:01","","",1,"No Action",1,"N","shirley","LM TO CB ON VM<CR><LF><CR><LF>Emailed member to update contact inf"
"27546","09/21/2011","10:14:59","","",1,"No Action",1,"N","shirley","member's dad called  in, explained cxl policies."
"27332","09/21/2011","10:16:01","","",1,"No Action",1,"N","shirley","tried calling, no accepting incoming calls"
"3963","09/21/2011","10:17:25","09/21/2011","10:18:47",1,"No Action",1,"N","shirley","called member, invalid #<CR><LF><CR><LF><CR><LF>LM to CB on VM, cell phone<CR><LF><CR><LF>emailed to GNBI<CR><LF>"
"Tan24661","09/21/2011","10:19:52","09/26/2011","15:35:15",1,"Club Lead Resolved",1,"N","shirley","called member, told member to talk to the employe about the tanning, member said she will call back.<CR><LF><CR><LF>member called back, she said she called the corporare office and they told her that golds gym corp is the one who needs to add the acct as they did ith the membership. <CR><LF><CR><LF>told member that ill have corp to give her a call and explained it what they need<CR><LF><CR><LF><CR><LF><CR><LF>"
"24873","09/21/2011","10:23:59","09/23/2011","10:18:40",1,"Allstate Resolved",1,"N","shirley","called member, he updated to a visa<CR><LF><CR><LF>member wants us to run payment on friday.<CR><LF><CR><LF><CR><LF>please run payment o friday"
"22084","09/21/2011","10:30:37","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI<CR><LF>"
"131801734","09/21/2011","10:30:39","","",1,"No Action",1,"N","lixia","adjusted exp date per renewal tab"
"M27769","09/21/2011","10:31:54","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"21439","09/21/2011","10:33:00","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"27057","09/21/2011","10:34:10","","",1,"No Action",1,"N","jpedota","received request to freeze 8/19<CR><LF>reason: military bootcamp<CR><LF>proof received<CR><LF><CR><LF>term: 10/1/11 - 3/31/12"
"vip1809","09/21/2011","10:35:01","","",1,"No Action",1,"N","shirley","called member. informed of the PDB, member will got ot the gym to pay and provide new billing"
"24643","09/21/2011","10:36:37","","",1,"No Action",1,"N","shirley","called home number, unable to lM<CR><LF><CR><LF><CR><LF>LM to CB on VM, work #<CR><LF><CR><LF><CR><LF>emailed member to GNBI"
"20444","09/21/2011","10:40:35","","",1,"No Action",4,"N","1013","member submitted cancellation req. advised that she has until Oct 31 to keep low rate"
"24311","09/21/2011","10:46:31","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>called work number: asked ext number<CR><LF><CR><LF>emailed member about PDB"
"16644","09/21/2011","10:47:35","","",1,"No Action",1,"N","shirley","called memebr, spoke to greeter, she said they already paid, applied payment to right invoices"
"131600416","09/21/2011","10:53:07","","",2,"No Action",4,"N","558","submitted term request for 2 children. keeping one eft.  rewrote dues to 2 year pif to keep from cancelling."
"427270","09/21/2011","10:55:30","","",2,"No Action",4,"N","558","rewrote to 2 year pif to keep from term"
"037481","09/21/2011","10:57:12","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"22119","09/21/2011","10:58:42","","",1,"No Action",1,"N","shirley","LM to CB on VM <CR><LF>"
"27138","09/21/2011","10:59:32","","",1,"No Action",1,"N","shirley","tried calling, call was hun up"
"27138","09/21/2011","11:00:10","09/21/2011","14:53:04",1,"Collections Resolved",1,"N","shirley","Member set to RFC <CR><LF>Reason:non responsive<CR><LF># of statements sent:5<CR><LF># of calls attempted:3<CR><LF># of days since last month PIF: 120+<CR><LF>"
"20147","09/21/2011","11:02:39","09/21/2011","11:06:18",1,"No Action",1,"N","shirley","invoices were created on primary, primary acc was cancelled. removed resp party."
"20147","09/21/2011","11:08:19","09/26/2011","16:58:06",1,"Club Lead Resolved",1,"N","shirley","called member, she said her husband went to cxl and he tried to cxl to cxl hers but they told him she had to submit a cxl too. she went back a couple days after to submit her own cxl and they told her it was going to take 30 day.<CR><LF><CR><LF>--------------------------------------------------------------------------------------<CR><LF>could you check if the cxl was received, member stated she did fill it out a couple days after her husband fillied out his and ans you can see her husban's acct was cxl.<CR><LF><CR><LF>please"
"22617","09/21/2011","11:13:49","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to update billing"
"30403","09/21/2011","11:16:00","10/21/2011","10:19:27",1,"No Action",1,"N","shirley","called member, she will  CB to provide new billing"
"24532","09/21/2011","11:19:03","","",1,"No Action",1,"N","shirley","LM to CB on VM about PDB<CR><LF>Emailed member to update billing"
"15513","09/21/2011","11:20:52","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF>"
"24556","09/21/2011","11:23:08","","",1,"No Action",1,"N","shirley","emailed member to update billing"
"20195","09/21/2011","11:23:33","","",1,"No Action",1,"N","shirley","emailed member to GNBI<CR><LF>"
"24332","09/21/2011","11:25:38","09/21/2011","11:27:03",1,"No Action",1,"N","shirley","LM to CB on VM, home #<CR><LF><CR><LF>LM to CB with Greeter<CR><LF><CR><LF><CR><LF>emailed member to GNBI"
"29679","09/21/2011","11:28:29","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI"
"18032","09/21/2011","11:28:53","","",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>emailed member to GNBI<CR><LF><CR><LF>"
"20011","09/21/2011","11:29:19","","",1,"No Action",4,"N","0690","updated new billing information"
"131801986","09/21/2011","11:30:13","","",1,"No Action",4,"N","0690","updated new billing information"
"23811","09/21/2011","11:33:27","","",1,"No Action",1,"N","shirley","called home number, no accepting incoming calls<CR><LF><CR><LF><CR><LF>called work #: LM to CB on  VM<CR><LF><CR><LF>emailed to GNBI<CR><LF><CR><LF><CR><LF><CR><LF>"
"23811","09/21/2011","11:35:29","09/26/2011","13:18:44",1,"Collections Resolved",1,"N","shirley","Member set to RFC <CR><LF>Reason:non responsive<CR><LF># of statements sent:3<CR><LF># of calls attempted:5<CR><LF># of days since last month PIF: 120+<CR><LF>"
"22739","09/21/2011","11:36:54","09/21/2011","11:38:39",1,"No Action",1,"N","shirley","LM to CB on VM<CR><LF><CR><LF>LM to CB on VM, work #<CR><LF><CR><LF>emailed member to update billing"
"30339","09/21/2011","11:39:41","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"038277","09/21/2011","11:40:49","","",1,"No Action",1,"N","swatson","Childcare m2m for $10 a month."
"23008","09/21/2011","11:43:22","09/21/2011","14:59:21",1,"No Action",1,"N","jpedota","called member per member service log. He does not want to update his billing in the club. I faxed him the billing authorization form to be filled out and faxed back to us.<CR><LF><CR><LF>--updated billing info"
"20754","09/21/2011","11:43:28","09/22/2011","09:48:06",1,"No Action",1,"N","sean","Members wife called up and her husband was really upset over an issue that happend at the gym today with him and the manager. a machine was open and went to use it there was no one there and a kid said he cant use it and was talking to a friend. He went to the manager and said there is nothing we can do. She is stating this happens over and over for the last year. She is stating that after the member said that he was going to look at inshape then the manager just said ok thats fine. member is go"
"21054","09/21/2011","11:43:29","","",1,"No Action",1,"N","shirley","emailed member to GNBI"
"10394","09/21/2011","11:56:42","09/22/2011","09:49:40",1,"Allstate Resolved",1,"N","jpedota","reactivated account. last payment made was on 7/5<CR><LF>added billing for 8/5 to present<CR><LF><CR><LF>Please inform. Thanks"
"34594","09/21/2011","12:03:32","","",1,"No Action",1,"N","schopra","Point of Sale - Receipt <CR><LF>  Response   Declined - Do not honor   <CR><LF> <CR><LF>Transaction Type   Auth   <CR><LF> <CR><LF>Group ID   4e74c7e1-8ef9-3000-0024-19846c0b3ba4   <CR><LF> <CR><LF>Order ID   4e74c7e1-8ef9-3000-0024-19846c0b3ba4   <CR><LF> <CR><LF>Transaction ID   4e74c7e1-8efa-3000-0024-19846c0b3ba4   <CR><LF> <CR><LF>Total   $19.99   <CR><LF> <CR><LF>Avs Display Code   YN   <CR><LF> <CR><LF>Card Security Response   1   <CR><LF> <CR><LF>Time   September 21, 2011 11:47:51 AM PDT   <CR><LF> <CR><LF>Processing Mode   Production  <CR><LF> <CR><LF>"
"34594","09/21/2011","12:04:27","09/26/2011","17:01:24",1,"Club Lead Resolved",1,"N","schopra","please call member once more, sending to collection in October<CR><LF><CR><LF>---home number is supposedly a wrong number. lm with emergency contact to have him contact us if possible.  -JP 9/26"
"038345","09/21/2011","12:06:10","","",1,"No Action",1,"N","jpedota","applied unapplied payment"
"22796","09/21/2011","12:06:32","","",1,"No Action",4,"N","0690","please waive decline fee as a one time courtesy credit card was stolen."
"038167","09/21/2011","12:10:03","","",1,"No Action",4,"N","0690","new #038167"
"038194","09/21/2011","12:10:24","","",1,"No Action",4,"N","0690","new #038194"
"22871","09/21/2011","12:17:40","","",1,"No Action",1,"N","jpedota","received sufficient proof of relocation<CR><LF>terminating account effective 10/1<CR><LF><CR><LF>ran $100 early term fee:<CR><LF>Point of Sale - Receipt <CR><LF>  Response   Approved   <CR><LF> <CR><LF>Transaction Type   Auth   <CR><LF> <CR><LF>Group ID   4e7a2c45-0a51-3001-0029-8531f42f2f10   <CR><LF> <CR><LF>Order ID   4e7a2c45-0a51-3001-0029-8531f42f2f10   <CR><LF> <CR><LF>Transaction ID   4e7a2c45-0a52-3001-0029-8531f42f2f10   <CR><LF> <CR><LF>Total   $100.00   <CR><LF> <CR><LF>Authorization Code   195557   <CR><LF> <CR><LF>Avs Display Code   NY   <CR><LF> <CR><LF>Time   September 21, 2011 12:16:54 PM PDT   <CR><LF> <CR><LF>Pr"
"22871","09/21/2011","12:22:56","09/21/2011","12:29:52",1,"No Action",1,"N","jpedota","separating from Montana Nunes #22940"
"24754","09/21/2011","12:27:49","","",1,"No Action",1,"N","shirley","LM to CB on VM"
"30558","09/21/2011","12:29:19","","",1,"No Action",1,"N","shirley","LM to CB on VM, home #"
"22940","09/21/2011","12:30:10","","",1,"No Action",1,"N","jpedota","separating from resp party Kassidy Nunes #22871 due to her termination"
"24302","09/21/2011","12:30:27","","",1,"No Action",1,"Y","shirley","no way to contact member"
"24818","09/21/2011","12:31:35","","",1,"No Action",1,"N","shirley","LM to CB on VM(VM has a dif name)"
"19429","09/21/2011","12:32:32","","",1,"No Action",4,"N","0690","submitted request for termination, relocating. will bring proof as soon as lease is signed"
"27061","09/21/2011","12:34:09","","",1,"N